{"id":9010,"date":"2023-01-25T12:52:54","date_gmt":"2023-01-25T11:52:54","guid":{"rendered":"https:\/\/mountainexplorers.eu\/?page_id=9010"},"modified":"2024-04-04T14:39:24","modified_gmt":"2024-04-04T12:39:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/mountainexplorers.eu\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9010\" class=\"elementor elementor-9010\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-d7709fd js-tabs-wrapper elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"d7709fd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d4ef010\" data-id=\"d4ef010\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6972de elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"a6972de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1741\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1741\" aria-expanded=\"false\">Orders<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1742\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1742\" aria-expanded=\"false\">Payments<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1743\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1743\" aria-expanded=\"false\">Delivery<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1744\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1744\" aria-expanded=\"false\">Refunds, exchanges, and complaints\u200b<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1745\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1745\" aria-expanded=\"false\">Contact<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1741\" aria-expanded=\"false\">Orders<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1741\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1741\" tabindex=\"0\" hidden=\"false\"><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1742\" aria-expanded=\"false\">Payments<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1742\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1742\" tabindex=\"0\" hidden=\"hidden\"><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1743\" aria-expanded=\"false\">Delivery<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1743\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1743\" tabindex=\"0\" hidden=\"hidden\"><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1744\" aria-expanded=\"false\">Refunds, exchanges, and complaints\u200b<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1744\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1744\" tabindex=\"0\" hidden=\"hidden\"><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1745\" aria-expanded=\"false\">Contact<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1745\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1745\" tabindex=\"0\" hidden=\"hidden\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-9a561ae elementor-section-full_width js-insert-to-tab elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"9a561ae\" data-element_type=\"section\" data-e-type=\"section\" id=\"zamowienia\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e14a5e\" data-id=\"8e14a5e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1005620 wd-accordion-theme-style elementor-widget elementor-widget-accordion\" data-id=\"1005620\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1671\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1671\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the lead time?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1671\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1671\"><p><span style=\"font-weight: 400;\">We fulfill orders within a maximum of 24 hours after placing an order. If it takes longer to prepare it, you will see information about the approximate delivery time when placing the order.<\/span><\/p><p>When paying with a bank card, the order completion time is calculated from the moment of receiving a positive payment authorization.<\/p><p>Prepared parcels are delivered to couriers from Monday to Friday, and the estimated delivery time to the Polish region is 1-2 business days. More detailed information about the cost and delivery time can be found on the delivery tab.<\/p><p><span style=\"font-weight: 400;\">If you are concerned about specific delivery times for your order, please post a message during delivery or contact our customer support team: <a href=\"mailto:kontakt@mountainexplorers.eu\">kontakt@mountainexplorers.eu<\/a><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1672\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1672\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I check the order status?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1672\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1672\"><p><span style=\"font-weight: 400;\">You can constantly check the order completion status in your user account. In addition, we send information about changes in the order status to the email address you provided when making the purchase. Emails will be the only source of information if you haven't created a user account.<\/span><\/p><p><span style=\"font-weight: 400;\">If for any reason you are not sure about the status of your order, please contact our customer service team : <a href=\"mailto:kontakt@mountainexplorers.eu\">kontakt@mountainexplorers.eu<\/a><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1673\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1673\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I make an order without registration when shopping on Mountain Explorers?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1673\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1673\"><p><span style=\"font-weight: 400;\">&amp; #8211; it's your choice. You can complete the order without creating an account. However, we recommend that you create one and join the Mountain Explorers Club, as you will not only get access to your transaction history and track order fulfillment, but also start accumulating points that you will exchange for additional discounts and gifts. You can read more about the Mountain Explorers Club <a href=\"https:\/\/mountainexplorers.eu\/en\/o-nas\/\">here.<\/a><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1674\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1674\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I change or cancel my order?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1674\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1674\"><p><span style=\"font-weight: 400;\">We understand that sometimes you need to change your plans. If you would like to cancel or change your order, please contact our website. <a href=\"https:\/\/mountainexplorers.eu\/en\/kontakt\/\">Customer Service Bureau<\/a>. If your parcel has not yet left our warehouse, we will help you effectively.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1675\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1675\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is it possible to issue a VAT invoice?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1675\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1675\"><p><span style=\"font-weight: 400;\">&amp; # 8211; we issue a VAT invoice. To get a VAT invoice, you must specify the TIN number and all the necessary data when placing an order. In accordance with the Polish legislation effective from 1.01.2021, it is not possible to issue a VAT invoice without specifying the buyer's TIN on the receipt. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-5dfa3fe elementor-section-full_width js-insert-to-tab elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"5dfa3fe\" data-element_type=\"section\" data-e-type=\"section\" id=\"platnosci\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4aa6fb\" data-id=\"f4aa6fb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2a5573 wd-accordion-theme-style elementor-widget elementor-widget-accordion\" data-id=\"b2a5573\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1871\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1871\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What payment methods are available?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1871\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1871\"><p><span style=\"font-weight: 400;\">Our payment gateway supports Blue Media. Here you will find all the most popular methods, such as:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Instant bank transfers and Pay by link \u2013 automatic payments from major banks, including iPKO, Pekao24 and others,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Card payments \u2013 including VISA, Visa Electron, MasterCard, MasterCard Electronic and Maestro,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">BLIK \u2013 payments using your bank\u2019s mobile app,\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">installment plan online,\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Apple Pay,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Google Pay.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">You can find the full list on the banner below:\u00a0<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11242 size-full\" src=\"https:\/\/mountainexplorers.eu\/wp-content\/uploads\/2023\/03\/banner_1215x200a_orig.png\" alt=\"\" width=\"1215\" height=\"200\" srcset=\"https:\/\/mountainexplorers.eu\/wp-content\/uploads\/2023\/03\/banner_1215x200a_orig.png 1215w, https:\/\/mountainexplorers.eu\/wp-content\/uploads\/2023\/03\/banner_1215x200a_orig-150x25.png 150w, https:\/\/mountainexplorers.eu\/wp-content\/uploads\/2023\/03\/banner_1215x200a_orig-700x115.png 700w, https:\/\/mountainexplorers.eu\/wp-content\/uploads\/2023\/03\/banner_1215x200a_orig-400x66.png 400w, https:\/\/mountainexplorers.eu\/wp-content\/uploads\/2023\/03\/banner_1215x200a_orig-768x126.png 768w\" sizes=\"auto, (max-width: 1215px) 100vw, 1215px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1872\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1872\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I couldn't make an online payment, so what now?\u00a0<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1872\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1872\"><p><span style=\"font-weight: 400;\">A message confirming the temporary booking of the order should be sent to your email address specified when placing the order, which allows you to create another payment attempt using the link you sent. If you still encounter any problems, please contact our customer service department: <a href=\"mailto:kontakt@mountainexplorers.eu\">kontakt@mountainexplorers.eu<\/a><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1873\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1873\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the data provided by Mountain Explorers for paying for a Transfer Order?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1873\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1873\"><p><span style=\"font-weight: 400;\">If you want to make a payment transfer, we have dedicated accounts for making order payments in PLN and EUR currencies. Depending on the currency in which you completed the order, choose the correct one. <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Data for making payments in PLN:<\/span><\/p><p><span style=\"font-weight: 400;\">Account number:\u00a0<\/span><span style=\"font-family: Lato, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal;\">81 1870 1045 2078 1079 2385 0001<\/span><\/p><p>Company Name: MOUNTAIN EXPLORERS EUROPE<\/p><p><span style=\"font-weight: 400;\">Bank : Nest Bank\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1874\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1874\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I want to pay for a voucher, how does it work?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1874\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1874\"><p><span style=\"font-weight: 400;\">During the payment process, after adding up the order price, you will be able to enter the voucher code and apply it to the transaction. You will receive a discount based on the cost of the voucher, which will be described in detail in the cost summary.\u00a0<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-fd28e63 elementor-section-full_width js-insert-to-tab elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"fd28e63\" data-element_type=\"section\" data-e-type=\"section\" id=\"dostawa\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a4c1def\" data-id=\"a4c1def\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8a0a2b wd-accordion-theme-style elementor-widget elementor-widget-accordion\" data-id=\"d8a0a2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2271\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2271\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the product delivery forms?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2271\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2271\"><p><span style=\"font-weight: 400;\">Ordered items are delivered via INPOST and DHL. <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">InPost provides both courier services and delivery to your chosen package or pick-up point. InPost services are only available on the territory of Poland. <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">DHL provides traditional courier services both at home and abroad.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">During order fulfillment, you have the option to choose the delivery method that is most suitable for you. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2272\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2272\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the shipping cost and expected delivery time of the order?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2272\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2272\"><span style=\"font-weight: 400;\">You can find information about shipping costs in the tables below. Estimated delivery time to the Polish region is 1-2 business days. <\/span><span style=\"font-weight: 400;\">\n<\/span><span style=\"font-weight: 400;\">Expected delivery times to other countries vary, and at the moment we fulfill such orders individually. For a complete list of countries to which we can send the parcel, along with the estimated delivery time, see the section:<i>\u00a0\u201c<\/i><b><i>Is it possible to ship abroad in Poland?<\/i><\/b>\n<\/span>\n\n<span style=\"font-weight: 400;\">If you are interested in a specific date of receipt of the parcel, please describe it in the comments when placing an order or contact our customer support team. We will make efforts to help coordinate this.<\/span><span style=\"font-weight: 400;\">\n<\/span>\n\n<b>Expenses of InPost &amp; #8211; pachkomaty Poland<\/b>\n\n<span style=\"font-weight: 400;\">Cost of delivery in Polish: <\/span>\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">Order price<\/span><\/td>\n<td><span style=\"font-weight: 400;\">ME Club<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Order without registration<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">up to 150 PLN\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">PLN 10.00\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">PLN 16.00<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">150 &amp; #8211; 449 PLN<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0 PLN\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">PLN 10.00<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">450 PLN +\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0 PLN\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0 PLN\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<span style=\"font-weight: 400;\">\n<\/span><b>Inpost Expenses &amp; # 8211; Courier Poland<\/b><b>\n<\/b><span style=\"font-weight: 400;\">Delivery to Polish:\u00a0<\/span>\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">Order price<\/span><\/td>\n<td><span style=\"font-weight: 400;\">ME Club<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Order without registration<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">up to 150 PLN\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">15.00 PLN\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">PLN 18.99<\/span><\/td>\n\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">150 &amp; #8211; 449 PLN<\/span><\/td>\n<td><span style=\"font-weight: 400;\">PLN 10.00\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">15.99 PLN<\/span><\/td>\n\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">450 PLN +\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0 PLN\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0 PLN\u00a0<\/span><\/td>\n\n<\/tr>\n<\/tbody>\n<\/table>\n<b>\n<\/b><b>Cost of DHL Poland <\/b><b>\n<\/b><span style=\"font-weight: 400;\">Delivery to Polish: <\/span>\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">Order price<\/span><\/td>\n<td><span style=\"font-weight: 400;\">ME Club<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Order without registration<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">up to 150 PLN\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">15.00 PLN\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">PLN 23.99<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">150 &amp; #8211; 449 PLN<\/span><\/td>\n<td><span style=\"font-weight: 400;\">PLN 10.00\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">PLN 19.99<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">450 PLN +\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0 PLN\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0 PLN\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2273\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2273\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is it possible to ship abroad in Poland?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2273\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2273\"><p><span style=\"font-weight: 400;\">At the moment, we carry out such mailings for individual orders of our clients after preliminary contact with our customer service department. We send orders to E<\/span><span style=\"font-weight: 400;\">uropy using the DHL offer.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">In the following table, you will find the price list and estimated delivery time.<\/span><span style=\"font-weight: 400;\"> Delivery time is specified in business days based on <\/span><span style=\"font-weight: 400;\">about the average<\/span><span style=\"font-weight: 400;\"> transit time that we informatively receive from the courier company. Detailed information about the order completion rate will be provided by DHL in the shipping tracking option. The estimated transit time is calculated from the next day after the parcel is sent.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><table><tbody><tr><td><p><b>country <\/b><b><br \/><\/b><b>target<\/b><\/p><\/td><td><p><b>shipping cost &amp; # 8211; currency PLN<\/b><\/p><\/td><td><p><b> estimated delivery time &amp; # 8211; number of days\u00a0<\/b><\/p><\/td><\/tr><tr><td><p><b>Austria\u00a0\u00a0<\/b><\/p><\/td><td><p><b>\u00a0 59.00\u00a0<\/b><\/p><\/td><td><p><b>2<\/b><\/p><\/td><\/tr><tr><td><p><b>Belgium\u00a0\u00a0<\/b><\/p><\/td><td><p><b>\u00a0 85.00\u00a0<\/b><\/p><\/td><td><p><b>2-3<\/b><\/p><\/td><\/tr><tr><td><p><b>Bulgaria\u00a0\u00a0<\/b><\/p><\/td><td><p><b>\u00a0 85.00\u00a0<\/b><\/p><\/td><td><p><b>5<\/b><\/p><\/td><\/tr><tr><td><p><b>Croatia\u00a0\u00a0<\/b><\/p><\/td><td><p><b>\u00a0 85.00\u00a0<\/b><\/p><\/td><td><p><b>4-5<\/b><\/p><\/td><\/tr><tr><td><p><b>Cyprus\u00a0\u00a0<\/b><\/p><\/td><td><p><b>\u00a0 85.00\u00a0<\/b><\/p><\/td><td><p><b>10<\/b><\/p><\/td><\/tr><tr><td><p><b>Czech\u00a0\u00a0<\/b><\/p><\/td><td><p><b>\u00a0 49.00\u00a0<\/b><\/p><\/td><td><p><b>2<\/b><\/p><\/td><\/tr><tr><td><p><b>Dish\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 105.00\u00a0<\/b><\/p><\/td><td><p><b>3-4<\/b><\/p><\/td><\/tr><tr><td><p><b>Estonia\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 85.00\u00a0<\/b><\/p><\/td><td><p><b>3-4<\/b><\/p><\/td><\/tr><tr><td><p><b>Finland\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 130.00\u00a0<\/b><\/p><\/td><td><p><b>4-5<\/b><\/p><\/td><\/tr><tr><td><p><b>France\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 152.00\u00a0<\/b><\/p><\/td><td><p><b>4<\/b><\/p><\/td><\/tr><tr><td><p><b>Greece\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 109.00\u00a0<\/b><\/p><\/td><td><p><b>7<\/b><\/p><\/td><\/tr><tr><td><p><b>Spain\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 153.00\u00a0<\/b><\/p><\/td><td><p><b>3-4<\/b><\/p><\/td><\/tr><tr><td><p><b>Netherlands\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 59.00\u00a0<\/b><\/p><\/td><td><p><b>2<\/b><\/p><\/td><\/tr><tr><td><p><b>Irish\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 164.00\u00a0<\/b><\/p><\/td><td><p><b>4<\/b><\/p><\/td><\/tr><tr><td><p><b>Lithuania\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 64.00\u00a0<\/b><\/p><\/td><td><p><b>2-3<\/b><\/p><\/td><\/tr><tr><td><p><b>Luxembourg\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 90.00\u00a0<\/b><\/p><\/td><td><p><b>3-4<\/b><\/p><\/td><\/tr><tr><td><p><b>Latvia\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 56.00\u00a0<\/b><\/p><\/td><td><p><b>2-3<\/b><\/p><\/td><\/tr><tr><td><p><b>Germany\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 49.00\u00a0<\/b><\/p><\/td><td><p><b>2<\/b><\/p><\/td><\/tr><tr><td><p><b>Portugal\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 152.00\u00a0<\/b><\/p><\/td><td><p><b>4-5<\/b><\/p><\/td><\/tr><tr><td><p><b>Romania\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 77.00\u00a0<\/b><\/p><\/td><td><p><b>4-5<\/b><\/p><\/td><\/tr><tr><td><p><b>Slovakia\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 48.00\u00a0<\/b><\/p><\/td><td><p><b>2<\/b><\/p><\/td><\/tr><tr><td><p><b>Slovenia\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 51.00\u00a0<\/b><\/p><\/td><td><p><b>4-5<\/b><\/p><\/td><\/tr><tr><td><p><b>Sweden\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 79.00\u00a0<\/b><\/p><\/td><td><p><b>3-4<\/b><\/p><\/td><\/tr><tr><td><p><b>Hungary\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 52.00\u00a0<\/b><\/p><\/td><td><p><b>2-3<\/b><\/p><\/td><\/tr><tr><td><p><b>Italy\u00a0\u00a0<\/b><\/p><\/td><td><p><b> 89.00\u00a0<\/b><\/p><\/td><td><p><b>3-4<\/b><\/p><\/td><\/tr><\/tbody><\/table><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2274\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2274\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is a personal appointment possible?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2274\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2274\"><p><span style=\"font-weight: 400;\">You can pick up the items you ordered from our store at <\/span><span style=\"font-weight: 400;\">9 kuznice St., 34-500 Zakopane,<\/span><span style=\"font-weight: 400;\"> during the store's opening hours. You can also unpack your order and use the fitting room. Welcome!<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Any product that is available in the online store mountainexplorers.eu and it is marked as available in a regular store you can book and pick up for free within 3 days after receiving the order preparation information. <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Any product that is marked as available only online, you can purchase and order with personal pickup in the store, and information about the order's availability for pickup will be sent to your email address. The time of receiving the paid Order is 7 days. <\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-92fdf8c elementor-section-full_width js-insert-to-tab elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"92fdf8c\" data-element_type=\"section\" data-e-type=\"section\" id=\"zwroty\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-faa9350\" data-id=\"faa9350\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82151fa wd-accordion-theme-style elementor-widget elementor-widget-accordion\" data-id=\"82151fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">When can I file a complaint?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1361\"><p><span style=\"font-weight: 400;\">According to Polish law, you can file a complaint within 2 years from the date of purchase. A complaint must be filed as soon as possible after the defect is detected.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1362\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1362\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I file a complaint?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1362\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1362\"><p><span style=\"font-weight: 400;\">If you notice a defect, please contact us via your customer account, live chat, WhatsApp or by sending an email to your address <a href=\"mailto:reklamacje@mountainexplorers.eu\">reklamacje@mountainexplorers.eu<\/a> <\/span><\/p><p><span style=\"font-weight: 400;\">Taking into account our concern for the environment, we suggest that at the first stage you provide us with photos and descriptions, on the basis of which we can proceed with the consideration of the complaint. In the next steps, our team will let you know if you will be required to send us an item.\u00a0<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Send it to us: <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">&amp; #8211; general and detailed photos showing the defect,<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">&amp; #8211; Damage description,<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">&amp; # 8211; description of the circumstances of the defect occurrence, <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">&amp; # 8211; description of the circumstances of the defect detection.\u00a0\u00a0<\/span><\/p><p>\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1363\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1363\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I return the ordered item?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1363\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1363\"><p><span style=\"font-weight: 400;\">Yes, according to the law, you have the right to return the purchased products. Just let us know your intention within<\/span><span style=\"font-weight: 400;\"> 25 <\/span><span style=\"font-weight: 400;\">days from the date of delivery of the order. You can implement the refund process using <\/span><span style=\"font-weight: 400;\">If you don't have an account, please contact our support team at <a href=\"mailto:kontakt@mountainexplorers.eu\">kontakt@mountainexplorers.eu<\/a>.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">For more information about refunds, see <\/span><i><span style=\"font-weight: 400;\">store rules:<\/span><\/i><i><span style=\"font-weight: 400;\">nkt IV &amp; #8211;<\/span><\/i><i><span style=\"font-weight: 400;\"> right to terminate the contract and guarantee<\/span><\/i><span style=\"font-weight: 400;\">*.<\/span><\/p><p><span style=\"font-weight: 400;\">* A deviation from the rule is the return of underwear such as boxers, socks, panties, bras, which for hygienic reasons, in accordance with Article 38, paragraph 5 of the Law on Consumer Rights, we do not accept.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1364\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1364\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How much does return shipping cost for the ordered product?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1364\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1364\"><p><span style=\"font-weight: 400;\">If you have registered an account in our store, you are a member of the Mountain Explorers Club and receive a free refund for all orders for the minimum amount. 150 rubles. You can return orders for a lower amount with the help of our couriers for a symbolic 10 zlotys or any method you choose that allows you to generate a confirmation of the shipment of goods. <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">If you are not a member of the Mountain Explorers Club, you send the order at your own expense. You can use any supplier for your return delivery, but it is important to have confirmation of shipment within 25 days of receiving the order.\u00a0<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1365\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1365\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can I send a refund\/exchange?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1365\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1365\"><p><span style=\"font-weight: 400;\">Items that you want to return or exchange must be sent to: <b><br><\/b>Mountain Explorers Europe Sp z o.o.<br>Customer Support Service &amp; # 8211; Online Store<b><br><\/b>9 Kuznitsa St.<br>34-500 Zakopane<br><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-fdf7c7b elementor-section-full_width js-insert-to-tab elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"fdf7c7b\" data-element_type=\"section\" data-e-type=\"section\" id=\"kontakt\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-151df8e\" data-id=\"151df8e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9a3077 wd-accordion-theme-style elementor-widget elementor-widget-accordion\" data-id=\"d9a3077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2281\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2281\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I contact you?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2281\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2281\"><p><span style=\"font-weight: 400;\">We have prepared several contact forms &amp; #8211; choose the one that is most convenient for you.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Phone contact: + 48 780 520 303<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/p><p><span style=\"font-weight: 400;\">Chat &amp; # 8211; messenger:\u00a0<a href=\"https:\/\/m.me\/mountainexplorersgear\">https:\/\/m.me\/mountainexplorersgear<\/a><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">WhatsApp:\u00a0<\/span><a style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-size: 14px;\" href=\"https:\/\/wa.me\/780520303\" target=\"_blank\" rel=\"noopener\">https:\/\/wa.me\/780520303<\/a><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Email: <\/span><a href=\"mailto:kontakt@mountainexplorers.eu\"><span style=\"font-weight: 400;\">kontakt@mountainexplorers.eu<\/span><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2282\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2282\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What hours are you available by phone?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2282\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2282\"><p><span style=\"font-weight: 400;\">Our Customer Service team is available from 9:00 to 17:00. We may also reply to messages outside these hours. We aim to handle all enquiries efficiently and respond as quickly as possible.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2283\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2283\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I sign up for an online consultation and get advice when choosing a product? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2283\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2283\"><p><span style=\"font-weight: 400;\">If you want to take the advice of our experts, you can book one of the available dates, which you can find at this link: <\/span><a href=\"https:\/\/calendly.com\/mountainexplorers\/30min?month=2023-06\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/calendly.com\/mountainexplorers<\/span><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Zam\u00f3wienia P\u0142atno\u015bci Dostawa Zwroty, wymiany i reklamacje\u200b Kontakt Zam\u00f3wienia P\u0142atno\u015bci Dostawa Zwroty, wymiany i reklamacje\u200b Kontakt Jaki jest czas realizacji<\/p>","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9010","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mountainexplorers.eu\/en\/wp-json\/wp\/v2\/pages\/9010","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mountainexplorers.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mountainexplorers.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mountainexplorers.eu\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/mountainexplorers.eu\/en\/wp-json\/wp\/v2\/comments?post=9010"}],"version-history":[{"count":6,"href":"https:\/\/mountainexplorers.eu\/en\/wp-json\/wp\/v2\/pages\/9010\/revisions"}],"predecessor-version":[{"id":23340,"href":"https:\/\/mountainexplorers.eu\/en\/wp-json\/wp\/v2\/pages\/9010\/revisions\/23340"}],"wp:attachment":[{"href":"https:\/\/mountainexplorers.eu\/en\/wp-json\/wp\/v2\/media?parent=9010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}